I’ve placed my order, what’s next?

You will be sent an order confirmation notification to the email address provided during checkout. It will contain your order number and order details. Please check your spam folder if you do not receive it within 24 hours. Once we process and ship your order, you will receive an email with your tracking number.


When will my order be delivered?

Orders are shipped and processed Monday - Friday (Excluding Holidays & weekends). Orders are shipped in the order they were received. Standard orders may take 1-2 business days to process before they are shipped. Orders with standard shipping are delivered within the continental USA within 2-4 business days. 


What kind of shipping services do you offer?

We offer standard shipping and expedited shipping. Please be sure to select a service that will guarantee the delivery of your anticipated date.


Can you make a tungsten ring smaller? I need an exchange?

Tungsten rings are not able to be changed or altered after they are made. Should your ring not fit, you will need to purchase the correct size as a new order. We do not offer exchanges at the moment. Please see below for returns. 

Please send back the ring unused, unworn, with original packaging to the return address provided. We will issue a refund shortly after it is received and processed.


I need to return?

Please send back the ring unused, unworn, with original packaging to the return address provided. We will issue a refund shortly after it is received and processed to the original payment method used for the order. Please note your shipping will not be reimbursed.

All returns must be requested and received to our facilities within 30 days of receiving the item/items.  It is the responsibility of the consumer to mail the item back to our facilities. Consumers must use a traceable return service and ensure they keep their tracking information. We are not responsible for any item lost by the postal service and suggest you get tracking on your shipment and ensure that it has the necessary postage otherwise it will be returned to sender.

If you have any questions, you can reach us at charmingjewelerssales@hotmail.com.